Privacy Policy

 

Effective Date: 26/06/2023

 

At Femme Nutrition Australia's practice, we are committed to protecting the privacy and confidentiality of our patients' personal information. This Patient Privacy Policy outlines how we collect, use, disclose and protect personal information provided by patients in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. By engaging our services, you consent to the practices described in this policy.

 

1. What is Personal Information and Why Do We Collect It?

 

Personal Information refers to information or an opinion that identifies an individual. When using our services, you may provide us with the following Personal Information:

 

  • Name, address, email address, phone numbers and date of birth

  • Medical history, including relevant health conditions, allergies, medications and treatment plans

  • Billing and payment information

 

We collect this Personal Information for the primary purpose of providing nutritional advice and support to enhance your health and well-being. This information helps us assess your health needs, develop personalised treatment plans and monitor your progress.

 

2. Sensitive Information

 

Sensitive Information includes information or opinion about an individual's health, which is considered private and confidential. While engaging our services, you may provide Sensitive Information such as details about your medical history, dietary preferences and lifestyle factors that may impact your health.

 

The Sensitive Information provided is used solely for the purpose of providing clinical nutrition services and is treated with the utmost confidentiality and security.

 

3. Collection and Use of Personal Information

 

We collect Personal Information directly from you, either through face-to-face consultations, telehealth consultations, online forms or electronic communication. This information is used for the following purposes:

 

  • Assessing your health and nutritional needs

  • Developing personalised treatment plans

  • Providing ongoing support, advice and monitoring

  • Maintaining accurate records for billing and payment purposes

  • Complying with legal and regulatory requirements

 

We do not use your Personal Information for marketing purposes without your consent.

 

4. Disclosure of Personal Information

 

We may disclose your Personal Information in the following circumstances:

 

  • With your consent: We may share your information with other healthcare professionals or service providers involved in your care, such as referring doctors, allied health professionals, laboratories or specialists

  • Legal obligations: We may be required to disclose your information if compelled by law, court order or legal process

  • Professional obligations: In certain situations, we may be required to disclose your information as part of professional duties, such as mandatory reporting of certain conditions or concerns

 

We take reasonable steps to ensure that any third parties who receive your Personal Information also maintain appropriate safeguards to protect your privacy.

 

5. Security of Personal Information

 

We take reasonable steps to protect the Personal Information you provide us against unauthorised access, loss, misuse or disclosure. We implement security measures such as secure storage, password protection, data encryption and restricted access to personal records.

 

6. Access to Personal Information

 

You have the right to access and request correction of your Personal Information held by us. If you wish to access or update your information, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

 

7. Complaints and Concerns

 

If you have any concerns or wish to lodge a complaint about how we handle your Personal Information, please contact us using the details provided below. We take privacy complaints seriously and will respond to your concerns promptly and appropriately.

 

8. Policy Updates

 

This Patient Privacy Policy may change from time to time to reflect changes in our practices or legal requirements. The most current version will be available on our website or upon request.

 

If you have any questions or concerns regarding the privacy of your personal information, please contact:

 

Janelle Clancy 

0422 533 445

janelleclancy@outlook.com

 

Last updated: 26/06/2023